For over twenty years, I have been immersed in the mechanical complexities of healthcare operations. My leadership philosophy has been shaped by deep collaboration with prominent physicians and executive-level partnerships that have granted me the intimate understanding of clinical operations, enabling me to successfully lead the integration of emerging technologies and scalable operational frameworks to create high-performing programs.
Operational Frameworks
Leadership & Scale
Executive Leadership
- Accustomed to providing C-Suite updates, preparing board presentations, and contributing to strategic plan.
- Direct report to CEO at Saint Luke's Cancer Institute. Responsible for operation efficiency, medical imaging, physician relations, and support services.
- Appointed to Leadership Council overseeing policy, cross-functional collaboration, and managing talent across multiple teams, totaling more than 900 employees.
- Partnered with Chief Development Officer and Chief Medical Officers to execute strategic initiatives to improve patient outcomes.
- Grew team from 0 to more than 60 members to establish enterprise analytics program.
- Reference academic operational frameworks to ensure scalable and sustainable operations.
Broad Exposure in Healthcare Operations
- Intimate working knowledge of medical imaging operations.
- Direct oversight of operations for a multi-disciplinary oncology practice including medical imaging, clinical trials, infusion therapy, radiation oncology, and surgical oncology.
- Extensive experience with dialysis operations, including Patient Safey Organization, national benchmarking, admissions, staffing and patient scheduling, supply chain management, and revenue cycle management.
- Working partnerships with legal, compliance, privacy, regulatory, medical affairs, and marketing.
- Direct oversight of sensitive data and protecting it from unauthorized access or disclosure.
- Extensive experience deploying and managing technology solutions.
Team Building
- Empower people at all levels of the organization.
- Communicate openly, honestly, and frequently.
- Create a culture of collaboration, trust, and respect.
- Establish a mentorship program to ensure the next generation of leaders are developed and ready to lead.
- Deploy the use of SMART Goals so each teammate can drive their own career path.
- Implement the Capability Maturity Model to keep creating capacity, consistency, and continuous improvement.
- Celebrate success.
- Grow AI literacy within the organization.
My leadership approach is simple but effective:
During my tenure at DaVita, my teams ranked in the highest tier of all DaVita teams for engagement and retention.